Question: Who is the intended audience?
Answer: Entrepreneurs, female business owners and professionals.

Q: What is the book about?
A: The book introduces a new and simple system for organizing contacts to reach goals quicker and easier. It’s based on the premise that you have an entire staff hiding in your address book (if you knew who they were).

Along with a step-by-step how-go guide, the book includes over 100 networking and marketing tips and resources, real examples and success stories, as well as a link to a site with free resources.

Q: Why are you the best person to write this book?
A: I’m a former Chamber of Commerce Executive Director and have been professionally networking (meaning I get paid to make business and professional connections for people) for the last six years.

Q: How is this book different from other books on this topic?
A: The book is different because it introduces a system for organizing your contacts, then shows you how to use the contacts to meet specific goals such as securing new clients/customers or putting into motion a marketing plan. It includes the “ideal e-mail campaign” which shows readers how to use a simple, but specific e-mail to generate leads to desired result.

Q: Is there anything else we should know about this book?
A: This the first mainstream book to promote Chambers of Commerce - an entire chapter shows readers how to use their Chamber to speed success. I introduce the model for the Ideal Network Club (action-oriented/results-driven) networking club designed exclusively as an income-producer for Chambers of Commerce.

Question: Who is the intended audience?
Answer: Anyone who wants more repeat business and more referrals can benefit from this book. Whether you’re a company owner, manager or a customer-facing employee, there is something useful in this book for you.

Q: What is the book about?
A: This book is full of practical things you can do to improve customer service so your customers will come back. It has hands-on tips and tools as well as strategic ideas and concept to improve service to your customers. This book helps you discover what your customers want and how to give it to them.

Q: Why are you the best person to write this book?
A: I have developed a 3 step system that helps organizations increase customer loyalty by improving customer service. It’s based on making changes that are tactical, strategic and cultural. These changes help your organization move to a higher and more permanent level of service. This book contains many tools and ideas from this system, which is why it’s so useful.

Q: How is this book different from other books on this topic?
A: This book contains both concepts to help you plan and tactics you can put to work right away. It’s useful for both leaders and customer-facing employees. And it’s simple, direct and to the point.

Q: Is there anything else we should know about this book?
A: It’s full of useful and actionable ideas yet it’s a fast read so you don’t waste anytime getting to the good stuff.